KPI-Based Performance Management & Balanced Scorecard Online Workshop

Upon completion of this workshop, participants will be able to:

• Properly include the exact Key Performance Indicators (KPIs) for each job relevant to the organization's objectives.

• Learn how critical concepts of how to create competency models for your organization.

• Use a balanced scorecard to improve your organizational performance.

• Assist in the development of strategic objectives, meaningful performance measures, and targets

• Help your team successfully build a KPI-based Performance Management system.

• Anticipate challenges and prepare solutions for a more effective implementation

• Engage leaders and employees in the planning process and goal setting

• Link individual performance with the company's strategic objectives, training & development, rewards, and career path. 

This course is recommended for:

• Teams or individuals with performance management responsibility.

• Human Resources Professionals.

• Senior managers or leaders who are establishing, leading, and managing performance management programs and systems.

• Managers, planners, and analysts who are part of a strategic planning and management team seeking the best practical ideas for improving organizational performance.

• Employees who have been tasked to plan, develop, or improve dashboards, KPI scorecards, business processes, program and project management, portfolio management, or other measurement systems,

• Managers, planners, or analysts who are involved with defining performance measures or complying with regulatory and other reporting requirements

• Budget analysts who need performance information to formulate budgets and evaluate programs

Module 1: Strategic Planning

• Environmental Analysis

• Vision and Mission Statements

• Organizational Values

• Organizational Goals, Objectives, and Plan of Action (POA)

Module 2: Competency Models and Matrices 

• Core / Organizational Competencies

• Leadership Competencies

• Technical / Functional Competencies

Module 3: Architecture of Performance Management System

• Overview of the Performance Management System (PMS)

• Goal Setting

• Coaching & Support

• Performance Appraisal Tools

• Continuous Improvement

• Rewarding

Module 4: Setting Objectives and KPIs

• Objectives Formulation and Cascading

• SMART Objectives Decomposed

• KPI Selection and Documentation

• Leading and Lagging KPIs

Module 5: Strategy Management and BSC

• The Role of the Balanced Scorecard

• How to Use a Balanced Scorecard

• Strategic Map Formulation

• Performance Management as a Gap-closing Strategy